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30 Day Return Policy
ShopSeating offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a full refund or exchange (Shipping is non-refundable, buyer pays return shipping.) All drop shipped items have a 35% restocking fee.
All returned items must be in new/original condition in which received unless returning a damaged or unsatisfactory item. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative. If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Shopseating is not responsible for any items that are discarded by the customer. DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping fees, within 30 days of purchase. Custom orders are cancelable within 72 hours of order date. Please contact our sales department toll-free at 800-662-9067 with further questions. All Aeron Chairs may be returned within 30 days of receipt and are subject to a 14% restocking fee, credit or size/color exchange less shipping ($75 Continental United States $150 Canada) and any associated upgrade costs. The customer shall be responsible for all maintenance service consisting of lubrication and cleaning of the product, minor assembly and adjustment and performing operation checks. The manufacturer will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the customer fails to perform the maintenance service referred to above. Any Cancellation is subject to a 3% credit card processing fee. Shopseating.com reserves the right to implement or waive this fee. If item is missing a part or needs a part which was damaged, Shopseating will send a replacement part for the item. If an item shipped overseas arrives damaged or with a part missing, shopseating will send replacement parts.
Please note: Shopseating will require Images of any damages or missing parts for any replacements.
Right Angle Products are warranted to be free of defects due to manufacturing or materials for a period of five years from shipment date. We will replace any defective part after inspection by an authorized agent. Costs incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty.  Our manufacturers reserve the right to NOT accept returns. However, Shopseating.com will try it's best to initiate a return. We cannot guarantee that it will be allowed. If a manufacturer will allow a return, then the customer must abide by the following instructions:
a) A 30% restocking fee will apply.
b) Customer pays for return shipping back to manufacturer. Shopseating.com will provide you with the necessary shipping information. NOTE: If you have purchased a product with our "free shipping" promotion, please keep in mind that the actual shipping costs for these products will be deducted from your refund.
Eurotech assures you of total customer satisfaction: 
Wholesale Interiors will accept returns with a 30% restocking fee. The items must be returned in NEW condition in the original packaging. Customer agrees to pay for shipping both ways (shipping to the customer and return shipping). Wholesale Interiors will not pay any freight bills or shipping bills associated with returns . For any item which we can replace by sending parts or new cover set, we would send the parts or new cover set at our cost to you. However, if you insist on a refund, this will fall under our normal return policy and we would charge a 30% restocking fee and returned shipping.
RETURNS, FREIGHT SHORTAGE, FREIGHT DAMAGE, PRODUCT CLAIMS
• Recipient is to thoroughly inspect the packaging at the time of arrival and note all damages, full and complete on the delivery recei pt
If the item is visibly damaged, we recommend the recipient to refuse the shipment for the damaged items only and note exceptions on
the delivery receipt. If the delivery is accepted, the recipient is also asked to photograph the damages and e-mail the photographs of
damages to ra@alphavilledesign.com within 3 business days of delivery. We reserve the right to elect the recipient to seek a furniture repair
agent to correct the damage if possible or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the
rare event when we are unable to repair or replace the item.
• If a repair or replacement is not desired, the order will be subject to a 25% restocking fee and it is the recipient’s responsibility to return the product to Alphaville Design.
• If a shipping claim is needed, the recipient must retain the original packaging and damaged item for claims processing. If the packaging
is discarded, this may result in denial of the claim and if a replacement is needed, the customer may be responsible for the replacement
invoice.
• Replacements and call tags are issued based on how the original order shipped. For instance, if the order was a drop ship order and a
replacement is needed, the replacement will drop ship and damaged or defective item will be call tagged from same location.
• If your order is a will call, then your replacement will be set up as a will call.
• The damaged or defective item needs to returned before or same day as pick up of the replacement. Alphaville is not responsible for issuing call tag and is not responsible for sending a replacement to the recipient.
• Returns due to change of mind must be submitted within 30 days of receipt.
These returns are subject to a 25% restocking fee and must be returned in original packaging in brand-new and unused condition.
If the item is not returned in brand-new and unused condition, the request for return will be denied. It will be the customer’s decision to pick up the item from Alphaville Design or the item may be discarded.
• If the shipment is received to Alphaville Design damaged, our customer will be notified and it will be the sender responsibility to file a claim with the carrier. The refund will not be processed by Alphaville Design in these cases. It will be the sender’s responsibility to file a shipping
claim. If the item is not returned in the original packaging it will be subject to an additional 5% restocking fee. Freight charges and shipping fees will not be credited.
• Returns are only allowed with a valid RA number issued by Alphaville Design.
• Credits are processed after receipt to your account and can be used to apply to future orders. We do not give refunds, credit memos will
be issued to your account.
• Dye lots or finishes may vary depending on date of order. If this occurs, this does not qualify for a factory defect claim. We cannot guarantee the dye lots to be the same on a reorder basis for our full leather line.
• Customers making false claims of product defect rather than shipping damage may be terminated.
LIMITED WARRANTY
All products come with a 1 year limited manufacturer’s warranty against product defect, * except where noted delivering on the items. At our option, we will repair or replace the product with equal or similar product. Improper use, abuse, damage from acts of God, or commercial use are not covered under this warranty. Transportation of the product requiring repair or replacement will be at purchaser’s expense. Only the original purchaser with proof of purchase at the original delivery address shall be covered. Written notice of any claim should include proof of purchase, description of the problem, and photograph of the defect. Natural marks or wrinkling of leather are not defects, but are proof that genuine cowhide is used. Application of improper substances, spills from paint, dyes or acids, or exposure to direct sunlight or other heat source to the leather are not covered.Cushions will naturally soften over time, a result of normal use, and should not be confused with loss of resilience due to defects in construction or materials.
All other Office Chairs and Office/Home Products are under our One year Warranty Policy. Warranties cover full replacement of parts. Should you be dissatisfied with your chair, we will do our best to accommodate you and will repair or replace it as quickly as possible, at no cost to you.
For all other Warranty issues please call our Office or Email us.
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